Return Policy

If you have any specific questions regarding returns, click here to fill out our contact form.

Returns & refund Policy

• We gladly accept returns within 14 days of their delivery date.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

• All return costs will be the customer’s responsibility unless you are returning a faulty product. Any shipping costs are non-refundable.

Please see our non-returnable items section below for all return/refund exclusions.

How to make a return

Please contact us with your order number via hello@rachelvogeleisenprints.com mentioning return in the subject line. We will get back to you in the next 24-48 business hours with the details how to send us you item back. If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Once we received your return request we will send a confirmation email with the exact address where to send your return and a link to buy a shipping label

To start a return, click here to fill out our contact form.

Inspection and Refund

To be eligible for a refund, all products must be in the same condition that you receive them and undamaged in any way.

All returned goods will be examined upon receipt. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Non-returnable items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Cancellations

You may cancel your order at any time before dispatch.. All items are ordered on demand, so if you need to change your mind, let us know promptly. Once your order is printed and shipped, you will need to return it to us for a refund.

Damaged or Incorrect Goods

We must be notified of incorrect, missing or damaged products within 3 days of receipt.