Return Policy
We offer a 14-day return policy, which means you have 14 days from the date of receipt to initiate a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To initiate a return, please get in touch with us at hello@rachelvogeleisenprints.com. Please note that returns should be sent to the following address: Rachel Vogeleisen Photography, Unit 141328, Courier Point, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FH, UK.
If your return is accepted, we’ll send you a return shipping label, along with instructions on how and where to send your package. Items sent back to us without a prior return request will not be accepted.
You can always contact us for any return questions at hello@rachelvogeleisenprints.com.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or you received the wrong item, so we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain items cannot be returned, including custom orders and canvases. Fine art prints 16″ x 20″ or larger are subject to a 20-25% restocking fee. We cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-day cooling-off period
Notwithstanding the above, if the merchandise is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, without providing justification. As mentioned above, your item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return and let you know whether the refund has been approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember that it may take some time for your bank or credit card issuer to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, don’t hesitate to get in touch with us at hello@rachelvogeleisenprints.com.