How long does it take to process my order?
Allow 48 hours to 7 business days from your order date for your print to be sent as it will be printed especially for you. Your order will be sent with royal mail and tracking number and normally arrive within 2 weeks from the time it leaves the UK but at Christmas, you should allow up to 4 weeks.
When you buy a limited edition size, the number of prints in that specific size is limited and will not be available after they are sold out in that specific size. They are delivered with a printed signed and numbered certificate
Don’t hang your print in direct sunlight.
Prints can dent easily when handled, especially larger size prints, so take it directly to the framer.
Use only archive grade tapes and glues for mounting & framing.
Handle your print as little as possible and with care. Ideally wear special gloves.
Prints sent in tubes should be taken out and framed as soon as possible.
Avoid touching the print surface
Don’t store prints in humid or damp places.
Never allow liquids of any kind to come in contact with a print.
Only acid-free, archival materials should come in contact with the front/back of the print
Never allow prints to rub against one another in transit or storage. Always use archival plastic sleeves or acid-free tissue paper between prints
Use acid-free matt boards and UV glass or plexi for long life. Framing under glass or acrylic provides the greatest protection against fading from UV light.
Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs. Whenever possible if you are based in Europe and the US your artwork will be printed in your country to help you avoid heavy customs duties.
We gladly accept returns within 14 days of their delivery date. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
All return costs will be the customer’s responsibility unless you are returning a faulty product. Any shipping costs are non-refundable.
We gladly accept returns within 14 days of their delivery date. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
All return costs will be the customer’s responsibility unless you are returning a faulty product. Any shipping costs are non-refundable.
Please contact us via hello@rachelvogeleisen.com Thank you!